Privacy Policy

Last updated: 31 October 2026

At Glow and Grow, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us or book our services.

1. Who We Are

Glow and Grow is a beauty and aesthetics business based in London, United Kingdom.

For privacy-related enquiries, please contact:

Business name: Glow and Grow
Email: glowandgrowadmin@gmail.com
Address: Office 12, Larcom House, 9 Larcom Street, SE17 1RT

We are responsible for the personal information we collect and use in connection with our services.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name and contact details, including email address and telephone number.

  • Appointment and booking information.

  • Information you voluntarily provide when contacting us.

  • Relevant treatment consultation information, including health information where necessary to assess treatment suitability.

  • Website usage information collected through cookies and similar technologies.

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and communicate with clients.

  • Arrange, manage and confirm appointments.

  • Provide treatments safely and professionally.

  • Maintain appropriate client and treatment records.

  • Meet applicable legal and regulatory obligations.

  • Improve our website and services, where permitted.

We process personal information only where we have an appropriate lawful basis under UK data protection law. Where we collect health information, we also identify an applicable additional condition for processing special-category data.

4. Bookings Through Fresha

We use Fresha to support online appointment bookings and related booking administration.

When you book through Fresha, your information may also be processed in accordance with Fresha's own privacy practices.

Please refer to Fresha's Privacy Policy for further information.

5. WhatsApp Enquiries

We offer WhatsApp Business as a convenient way for clients to contact us.

If you contact us through WhatsApp, we use the information you provide to respond to your enquiry and assist with appointments or services.

WhatsApp also processes information in accordance with its own privacy terms.

We recommend avoiding sending sensitive medical information through general WhatsApp messages unless specifically requested through an appropriate secure process.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers, including website hosting, booking and communications providers, where necessary to operate our business.

We may also disclose information where legally required.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records and meeting legal obligations.

Retention periods depend on the type of information and the applicable requirements.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.

9. Your Data Protection Rights

Under UK data protection law, you may have rights to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your information in certain circumstances.

  • Restrict or object to certain processing.

  • Request transfer of eligible information.

  • Withdraw consent where processing relies on consent.

To exercise your rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Cookies

Our website uses cookies and similar technologies. Please see our Cookie Policy for further details and information about managing your preferences.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal requirements. The latest version will always be available on our website.